Tips for Capturing a Label
- The whole
label should be in view
- The
address/name is visible
- The
barcode is in view
- The label
is flat (not bent)
- The image
should not be blurry. Try to hold the mobile device steady and make sure that
there is good lighting.
For
detailed instructions with images and to download the Package Valet User’s
Guide, see Package Valet > Reference Documents in the Knowledge Base.
Related Articles
Checking In Packages
Remove the mobile device from the charger. You can also deliver with the mobile device left in the charger. Tap DELIVERY. Position the screen over the entire label making sure the label is facing upright and is readable, then touch Tap to Capture. ...
No Tracking Number or Tracking Number Cannot be Captured
If the package does not have a valid tracking number or the label is damaged and cannot be captured, you can assign the package manually. When capturing a label, tap ASSIGN MANUALLY. Enter the recipient’s name or Unit Number. The screen will start to ...
Package Valet User's Guide
Click below to download the Package Valet User's Guide.
Searching for a Recipient
If the package label is captured correctly, however no recipient is immediately found, you can search for a name or unit number. After capturing the package label and attempting to assign the recipient, tap MANUAL SEARCH or tap in the Search bar. ...
If a Signature is Required
This is an option. Contact Support if you want a custom note added to the system, for example: perishable, signature required, delivered to door. If the package requires the recipient to sign for their package, you can indicate this in the Add Notes ...