No Tracking Number or Tracking Number Cannot be Captured

If the package does not have a valid tracking number or the label is damaged and cannot be captured, you can assign the package manually.

1. When capturing a label, tap ASSIGN MANUALLY.
   
2. Enter the recipient’s name or Unit Number. The screen will start to auto-populate with possible selections. Tap the recipient’s name when found.

For detailed instructions with images and to download the Package Valet User’s Guide, see Package Valet > User Guides in the Knowledge Base.

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• Checking In Packages

  Remove the mobile device from the charger. You can also deliver with the mobile device left in the charger. Tap DELIVERY. Position the screen over the entire label making sure the label is facing upright and is readable, then touch Tap to Capture. ...

• Package Valet User's Guide

  Click below to download the Package Valet User's Guide (using a PI-loaned device).

• Filtering Your Inventory - Using the Search Bar

  From the Inventory list, enter the first name, last name, unit number, or tracking number in the Search bar. As you type, the list starts to auto-populate with results. The more detail you enter, the more refined the result becomes. For detailed ...

• Filtering Your Inventory

  There are three options to filter your inventory: Filter by Name, Unit Number, or Tracking Number by entering text into the Search bar. See Filtering Your Inventory - Using the Search Bar. Use the Filter View button to sort by Date, Status, and ...

• Searching for a Recipient

  If the package label is captured correctly, however no recipient is immediately found, you can search for a name or unit number. After capturing the package label and attempting to assign the recipient, tap MANUAL SEARCH or tap in the Search bar. ...