Troubleshooting – Sign In Errors

Troubleshooting – Sign In Errors

Sign In Errors

When signing in, an error message could display when:

  1. Email and password fields are empty or incorrect.
  2. Wi-Fi connection is incorrect.
  3. Wi-Fi internet connection is not working.

 Resolution

  1. In the “Email and password” dialog box, tap OK to close the error dialog.
  2. Enter a valid Email address and password.

OR

  1. In the “Sign-in” dialog box, tap OK to close the error dialog.
  2. Tap Sign-in button.

If problem persists, contact Position Imaging Support indicating the error code provided by the app.

  

InfoFor detailed instructions with images and to download the Package Valet User’s Guide, see Package Valet > User Guides in the Knowledge Base.


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