Recipient Cannot Be Found

If the recipient cannot be found, then they are not in your Residential Data File. Could they be a new recipient? You will need to add them through the same process you use when adding a new resident to your database.

For detailed instructions with images and to download the Package Valet User’s Guide, see Package Valet > Reference Documents in the Knowledge Base.

• Related Articles

• Searching for a Recipient

  If the package label is captured correctly, however no recipient is immediately found, you can search for a name or unit number. After capturing the package label and attempting to assign the recipient, tap MANUAL SEARCH or tap in the Search bar. ...

• Package Valet User's Guide

  Click below to download the Package Valet User's Guide.

• Checking In Packages

  Remove the mobile device from the charger. You can also deliver with the mobile device left in the charger. Tap DELIVERY. Position the screen over the entire label making sure the label is facing upright and is readable, then touch Tap to Capture. ...

• No Tracking Number or Tracking Number Cannot be Captured

  If the package does not have a valid tracking number or the label is damaged and cannot be captured, you can assign the package manually. When capturing a label, tap ASSIGN MANUALLY. Enter the recipient’s name or Unit Number. The screen will start to ...

• Portal User's Guide

  Click below to download the Portal User's Guide.