Picking Up an Envelope or an Oversized Package

If a recipient’s package is oversized or an envelope, the package will be placed in a designated area. 

1. Scan the QR code or enter the 6-digit PIN they received from the Email notification. 
   
2. Enter the room and listen to the audio instructions.
   
3. Pick up their package from the Oversized or Envelope area.
   
1. For envelopes: Designated Envelope Bins can be set up alphabetically by last name or by Unit #. 
   
2. For oversized packages: An area should be designated for extra-large packages, most times this is another area of the room.
4. IMPORTANT: Touch Confirm Pickup on the kiosk.
   
          This notifies the system that the package has actually been picked up. If a recipient does not touch Confirm Pickup, the package is still identified as “in the room.”
5. Exit the room and close the door.
   

For detailed instructions with images and to download SPR Guides, see the User Guides in the Knowledge Base.

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