Picking Up an Envelope or an Oversized Package
If a recipient’s package is oversized or an
envelope, the package will be placed in a designated area. When the recipient
arrives to pick up, they will be informed where to retrieve their package from.
The Smart Package Room should have a designated
area for these types of packages:
For
envelopes:
Typically, for large volumes of
envelopes, a shelf is designated as Envelope Bins. Bins should be set up
alphabetically by last name or by Unit #. There are other solutions for
envelopes.
For
oversized packages:
An area should be designated for
extra-large packages, most times this is another area of the room.
To pick up an oversized package or envelope:
- At the kiosk, the system
recognizes a presence and automatically takes you to the sign-in screen, or Touch
to Begin.
- Scan the QR code or enter the 6-digit PIN they received from the
Email notification.
The screen will display how many packages they have awaiting pickup.
The system displays a map of the room, if the package is oversized or an envelope, the map should display the pickup location/area. The door will unlock. - Enter the room and listen to the audio instructions.
- Pick
up their package from the Oversized or Envelope area.
- IMPORTANT: Touch Confirm Pickup on the kiosk. This is important for a resident
to confirm pickup. This notifies the system that the package has actually been
picked up. If a recipient does not touch Confirm Pickup, the package is still
identified as “in the room.”
The system informs if there are additional packages to pick up by announcing through audio and pointing to the next package. If they have more than one package to pick up, they should listen to the audio to instruct them when to pick up the next package. When complete, the system informs that they have successfully picked up all packages. - Exit the room and close the door.
For detailed instructions with images and to
download SPR Guides, see the Reference Documents in the Knowledge Base.
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Click below to download the Smart Package Room User's Guide.Recipient Package Pickup Instructions
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Click below to download the Smart Package Room Lite User's Guide.