Picking up a Package (Recipient)

Picking up a Package (Recipient)

  1. At the kiosk, recipient should scan their QR Code or enter the 6-digit PIN they received from the Email/Text notification.
    1. The screen will display how many packages they have awaiting pickup.
    2. The system displays a map of the room and indicates where the package(s) are located within the room.
    3. The door will unlock. 
  2. Enter the room and head towards the shelf indicated on the Room Map.
    1. The blinking blue light above indicates the general area across from where the package is located.
    2. A red laser points with a circular motion on the package.
    3. Listen to the audio instructions. 
    4. If the package was moved at one point, the red laser will make its best attempt at locating the package by circling the approximate area where the package was last located, instead of pointing to the package directly.
  3. Pick up their package and move away from the shelf.
    1. The overhead light changes to green if the package has been picked up correctly.
    2. The system informs the recipient if there are additional packages to pick up by announcing through audio and pointing to the next package. If there is more than one package to pick up, listen to the audio to instruct them when and where to pick up the next package.
    3. When complete, the system informs that they have successfully picked up all packages.
    4. If the package is located in the Flat or Oversized area, pick up the package and touch Confirm Pickup on the screen.
  4. Exit the room and close the door.
Notes
Note: Recipients should NOT move packages around trying to find their package. If they can’t find their package, they should reach out to onsite Staff for assistance.

Info
For detailed instructions with images and to download SPR Guides, see the Reference Documents in the Knowledge Base.






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