Periodic Room Maintenance

As you follow these high-level steps, listen for system audio to help you through the process.

1. At the kiosk, enter your assigned PIN or scan your Key Fob. 
   
2. Touch Troubleshoot from the Main Menu screen. 
   The Troubleshoot screen opens showing any Delivery Issues.
3. Touch Packages w/o Recipient. 
   The Unassigned Delivery dialog opens.
   
4. Touch Start pickup.
   
5. Remove the package from the shelf where the laser is pointing to.
   
6. If there is no package on the shelf, touch Confirm Pickup.
   
7. Once all packages are removed, capture and redeliver the packages to the room.
   
8. Once delivered, go back to the Troubleshooting screen. (Touch Back, then Troubleshoot, if this appears.)
   
9. If Incorrect Pickup still displays errors, touch Incorrect Pickup.
   Redelivering may clear some incorrect pickup issues automatically.
10. Touch Start pickup.
    
11. If you are able to locate the package in the room, remove it for redelivery.
    
12.  In most cases, you will not locate the package. Press Confirm Pickup to clear the issue. 
    You can notate the recipient’s information in case they ask for help locating the package in the future.
    
13.  Capture and re-deliver any packages you were able to find.
    

Download the SPR User's Guide for detailed instructions with images. See User Guides in the Knowledge Base.

• Related Articles

• 9. Room Maintenance

  Click the link to view a short video on how you can perform maintenance on your room. https://marketscale-4.wistia.com/medias/5gcw0wfh87

• 2. Staff Assisted Delivery, Pickup, and Room Maintenance

  Click the link to view a short video on what staff can help with (delivery, pickup, and room maintenance). https://marketscale-4.wistia.com/medias/su7e3jdsmm

• Smart Package Room User's Guide

  Click below to download the Smart Package Room User's Guide.

• Smart Package Room Lite User's Guide

  Click below to download the Smart Package Room Lite User's Guide.

• About the Room Map

  The Room Map indicates where a recipient’s packages are located in the Smart Package Room. Some helpful guidelines about the Room Map: The “You Are Here” indicates the location of the kiosk and where the recipient is standing prior to entering the ...