Getting Help on the PC
- Go to the Portal link: https://app.smartpackageroom.com/dashboard
- Click the “?” (Help Center)
in the lower-right of the SPR Portal.
- Then in the Knowledge Base, click Package
Valet.
- Click Reference Documents
to download user guides or click
Articles to view helpful steps
and information.
- Need more help? At
the bottom of the screen, click Tickets to open a Case Information form.
- Fill out the form with the required information, then click Submit. Our Support team will reach out to help you.
For
detailed instructions with images and to download the Package Valet User’s
Guide, see Package Valet > Reference Documents in the Knowledge Base.Related Articles
Getting Help in the App
Our Knowledge Base (Help Center) can help you find what you are looking for. You can download and view user guides, helpful articles including troubleshoot tips, and log a Support ticket if you are having trouble. To get to the Knowledge Base, swipe ...Package Valet Getting Started Guide-BMX
Click below to download the Package Valet User's Guide for BMX.Package Valet User's Guide
Click below to download the Package Valet User's Guide.Portal User's Guide
Click below to download the Portal User's Guide.Checking In Packages
Remove the mobile device from the charger. You can also deliver with the mobile device left in the charger. Tap DELIVERY. Position the screen over the entire label making sure the label is facing upright and is readable, then touch Tap to Capture. ...