Room Maintenance
Storage Time
Storage Time displays the number of packages that are coming up or over the storage time limit. On the right side of the Troubleshoot Room window you will see a display indicating whether there are any packages that are coming up or over a storage ...
Remove All Items & Reset Your Package Room
To clear out, remove and redeliver all items in your package room, use the following steps: At the kiosk, enter your assigned PIN or scan your Key Card. Touch Troubleshoot from the Main Menu screen. The Troubleshoot screen opens showing any ...
Periodic Room Maintenance
Follow these steps to clear issues in your Smart Package Room. As you follow these high-level steps, listen for system audio to help you through the process. At the kiosk, enter your assigned PIN or scan your Key Fob. Touch Troubleshoot from the Main ...
Package Was Scanned but Never Placed
If a package was scanned and assigned to a recipient; however, the package was never placed (the package could be on the floor, or there wasn’t enough room on the shelves and the Courier brought the package back to onsite Staff). The Unplaced ...
If a Package Is Incorrectly Picked Up
An Incorrect Pickup issue can occur if someone moves or removes a package on the shelf, or if a package falls off the shelf. The scenario could be that the recipient who picked up the incorrect package, placed the incorrect package somewhere else on ...
If a Package was Moved or Not Assigned to a Recipient
If a package was moved or a package was placed in the room on a shelf, and not assigned to a recipient, you can clear the issue and place the package again. The steps below will help you clear these Unassigned Delivery issues. At the kiosk, enter ...