Picking up a Package
Single Access PIN Request
(Optional: Not available at all sites.) Recipients receive a PIN and QR Code through a notification sent via email or text, however, if a recipient forgot their PIN or they didn’t receive the original email/text, they can request a single use access ...
Picking Up an Envelope or an Oversized Package
If a recipient’s package is oversized or an envelope, the package will be placed in a designated area. When the recipient arrives to pick up, they will be informed where to retrieve their package from. The Smart Package Room should have a designated ...
About the Room Map
The Room Map indicates where a recipient’s packages are located in the Smart Package Room. Some helpful guidelines about the Room Map: The “You Are Here” indicates the location of the kiosk and where the recipient is standing prior to entering the ...
Pick Up Tips for Recipients
DO NOT move packages around trying to find a package. (If a recipient can’t find their package, they should reach out to onsite Staff for assistance.) Retrieve packages promptly to avoid them being returned. If you can’t pick up your package ...
Leaving a Package to Pick Up Later
If a package is too large or a recipient has too many packages to carry and wants to pick them up later, they can end the session and pick up their package later. If you decide to pick up later, touch End Pickup. The kiosk will ask if you picked up ...
Picking up a Package (Recipient)
At the kiosk, recipient should scan their QR Code or enter the 6-digit PIN they received from the Email/Text notification. The screen will display how many packages they have awaiting pickup. The system displays a map of the room and indicates where ...
Assisting a Recipient with a Pickup
If Staff needs to pick up an item for a recipient because they don’t have their Notification PIN, they are out of town, or they can’t get to the Smart Package Room to pick up their item, you can: At the Kiosk, enter your PIN or scan your Key Card. ...