Package Searching
How to Find Aged Out Packages
The Troubleshoot section of the kiosk can give you information about aged out packages, packages that have been sitting in your package room for over 3 days, 7+ days, and 15+ days. See “Storage Time” in the Smart Package Room User’s Guide for more ...
Using Surveillance Data to Track Packages
You can view surveillance video in the Portal to help identify what happened to a package. To view surveillance to track a package: From the Portal’s home page, click Packages and locate the package you're looking for. Click the white X on any blue ...
Searching for a Missing Package
Resident Name Unit # Tracking # (recommended) Date package was delivered Gather as much information from the resident as possible. From the Portal, click to open the Main menu, then click Packages. Clear any existing filters, such as Assigned - True, ...