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Recipient Package Pickup Instructions
Click below to download the Recipient Package Pickup Instructions.
Recipient Package Pickup Instructions - Spanish
Click below to download the Recipient Package Pickup Instructions in Spanish.
Assisting a Recipient with a Pickup
If Staff needs to pick up an item for a recipient because they don’t have their Notification PIN, they are out of town, or they can’t get to the Smart Package Room to pick up their item, you can: At the Kiosk, enter your PIN or scan your Key Card. ...
Picking up a Package (Recipient or Staff)
At the Smart Package Room kiosk, the Welcome screen appears, the system recognizes a presence and automatically takes you to the sign-in screen, or you can Touch to Begin. The Sign-in screen displays. Scan your QR Code in the upper-middle of the ...
If a Package was Moved or Not Assigned to a Recipient
If a package was moved or a package was placed in the room on a shelf, and not assigned to a recipient, you can clear the issue and place the package again. The steps below will help you clear these Unassigned Delivery issues. At the kiosk, enter ...