Related Articles
Recipient Package Pickup Instructions
Click below to download the Recipient Package Pickup Instructions.
Recipient Package Pickup Instructions - Spanish
Click below to download the Recipient Package Pickup Instructions in Spanish.
Assisting a Recipient with a Pickup
If Staff needs to pick up an item for a recipient because they don’t have their Notification PIN, they are out of town, or they can’t get to the Smart Package Room to pick up their item, you can: At the Kiosk, enter your PIN or scan your Key Card. ...
Picking up a Package (Recipient)
At the kiosk, recipient should scan their QR Code or enter the 6-digit PIN they received from the Email/Text notification. The screen will display how many packages they have awaiting pickup. The system displays a map of the room and indicates where ...
If a Package was Moved or Not Assigned to a Recipient
If a package was moved or a package was placed in the room on a shelf, and not assigned to a recipient, you can clear the issue and place the package again. The steps below will help you clear these Unassigned Delivery issues. At the kiosk, enter ...