Related Articles
Assisting a Recipient with a Pickup
If Staff needs to pick up an item for a recipient because they don’t have their Notification PIN or they are out of town, you can: Enter your PIN or scan your Key Card. Touch Pickup from the Main Menu screen. Choose from the list of names or use the ...
If a Package was Moved or Not Assigned to a Recipient
If a package was moved or a package was placed in the room on a shelf, and not assigned to a recipient, you can clear the issue and place the package again. At the kiosk, enter your assigned PIN or scan your Key Card. Touch Troubleshoot. Touch ...
6. Package Pickup
Click the link to view a short video on how to pick up a package. https://marketscale-4.wistia.com/medias/dfvg3l30dm
Manually Adding a Recipient
If you need to manually add a Recipient to your database (to use the Smart Package Room): From the Portal, click the Menu button on the left and choose Recipients. From the Recipients page, click the Add Recipients (+) button. From the Create ...
Updating an Existing Recipient
In the Portal, the Recipients Detail page displays information about a current Recipient. From the Portal, click the Menu button on the left and choose Recipients. Enter the Recipient’s Name and click the Apply Filter (Search) button to locate the ...