Package Was Scanned but Never Placed

If a package was scanned and assigned to a recipient; however, the package was never placed (the package could be on the floor, or there wasn’t enough room on the shelves and the Courier brought the package back to onsite Staff). The Unplaced Delivery issue will inform you if there are any packages scanned/assigned but not placed, and you should check the room for these packages.

1. At the kiosk, enter your assigned PIN or scan your Key Card.
   
2. Touch Troubleshoot from the Main Menu screen. The Troubleshoot screen opens showing any Unplaced Delivery issues.
   
3. Touch Unplaced Delivery. The Unplaced Delivery dialog opens.
   
4. Touch Resolve all. The package is removed from the system.
   
5. You can now rescan the package back into the system and re-deliver it to the room.
   

For detailed instructions with images and to download SPR Guides, see the Reference Documents in the Knowledge Base.

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