Looking Up a Recipient's PIN

Looking Up a Recipient's PIN

If the PIN is still active, you can look up the Recipient’s PIN in the Portal.

  1. Confirm that the Recipient says who they say they are.
  2. Log in to the Portal, click the Main Menu button on the left and choose Recipients.  The Recipients page opens. 
  1. Enter the Recipients Last Name in the Last Name Search box.  As you type, the system starts populating with matching criteria. 
  1. Click the recipient (as you mouse over, the area turns blue).  The Recipient Detail page opens.
  1. Scroll to the Access Keys, and note the PIN. An active PIN, indicating an item is in the room, will display a checkmark. You may see several other PINS listed under this Recipient, however if an “x” displays this indicates that the PIN was already used, and is no longer active.
  2. Log out of the Portal.
  3. At the Kiosk, Touch to Begin.  The Enter Your Access PIN screen displays.
  1. Enter the Recipient’s 6-digit PIN and touch Accept.  The Kiosk should display the room and the location of their item.

For detailed instructions with images and to download SPR Guides, see the Reference Documents in the Knowledge Base.




    • Related Articles

    • One-Time Recipient PIN Access

      If a Recipient needs access to your package room (and does not have their PIN), Staff can provide a single entry, one-time use PIN to get into the room. There are two ways to generate a One-Time Resident Access PIN. Quick Actions Instructions From ...

    • Managing Recipient's Accounts

      Your Residential Data Management program (Yardi, OneSite (Realpage), Entrata, Salesforce, etc.) imports Recipient's (Resident’s) data into the Portal system daily. It is strongly recommended that you let your Residential Data Management program ...

    • If a Recipient Does Not Have Their PIN and is Requesting a New PIN

      If a Recipient needs access to the package room, Staff can provide a single entry, one-time use PIN to get into the room. You can create and send a Recipient a Single Access PIN using the Portal via the Quick Actions menu or from the Recipients tab. ...

    • How to Verify Notifications for a Recipient

      If Staff needs to verify a notification for a recipient to see if the PIN or QR Code has been used or there is an error with the code, you can verify the notification. To verify a notification for a recipient: From the Portal’s home page, click ...

    • Deactivating a Recipient

      You can only deactivate a recipient if they were added manually (see Adding a Recipient). You cannot use this process to remove recipients who are in your Residential Data Management program (daily file). From the Portal, click the Menu button on the ...