If a Recipient Does Not Have Their PIN and is Requesting a New PIN

If a Recipient Does Not Have Their PIN and is Requesting a New PIN

If a Recipient needs access to the package room, Staff can provide a single entry, one-time use PIN to get into the room.
You can create and send a Recipient a Single Access PIN using the Portal via the Quick Actions menu or from the Recipients tab.
Please Note: This feature will override standard room security and should be used when needed. If you have any additional questions regarding room security, please contact support@position-imaging.com.

Quick Actions Instructions

  1. From the Portal, click Quick Actions. 
  2. Then select, Send One-time Access PIN.  The Send One-Time Access PIN dialog opens.
  1. From the Select Recipient area, start typing in the name of the Recipient.  A dropdown menu will auto populate with Recipient names.
  1. Select the Recipient’s name.
  2. Click to Show more options:
    1. From the “Send notification via” pulldown menu, choose Email, SMS (text), or Both.
    2. Select the date you want the access to expire (default is 24 hours).
  1. Click Generate.  The Recipient will receive the one-time access notification via, Email, text or both, depending what you chose.


Recipient Tab Instructions

  1. From the Portal, go to the Recipients tab.
  2. Locate and click the Recipient you need to grant access for.
  3. From the Recipient’s page, click the Shield icon in the upper-right.
  4. Choose Send One-time Access PIN.
  5. From the Send One-Time Access Key dialog, select these additional options:
    1. From the “Send notification via” pulldown menu, choose Email, SMS (text), or Both.
    2. Select the date you want the access to expire (default is 24 hours).
  1. Click Generate.  The Recipient will receive the one-time access notification via, Email, text or both, depending what you chose.

For detailed instructions with images and to download SPR Guides, see the Reference Documents in the Knowledge Base.



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