If a Package was Moved or Not Assigned to a Recipient

If a package was moved or a package was placed in the room on a shelf, and not assigned to a recipient, you can clear the issue and place the package again. 

1. At the kiosk, enter your assigned PIN or scan your Key Card. 
   
2. Touch Troubleshoot. 
   
3. Touch Unassigned Delivery. 
   The Unassigned Delivery dialog opens.
   
4. Touch Start pickup. 
   The list of Unassigned packages displays.
   A blinking blue appears on the Room Map, the laser will point to the package with the issue, and audio will instruct you what to do. The blue box in the image indicates the package with the issue, the red laser points to the location where the package is.
   
5. Remove the package from the shelf where the laser is pointing to.
   The system then moves to the next package by pointing to the next package with the issue.
   Audio instructs you to remove the package from the shelf.
   
6. If there is no package on the shelf, touch Confirm Pickup. 
   This removes the package from the system.
   The packages are removed from the shelf and the list.
   
7. Next, you can rescan the packages and place them back on the shelf for pickup.
   

For detailed instructions with images and to download SPR Guides, see the User Guides in the Knowledge Base.

• Related Articles

• Recipient Package Pickup

  Click the link to view a short video on how a recipient picks up their package. https://marketscale-4.wistia.com/medias/zptt4enirv

• Smart Package Room User's Guide

  Click below to download the Smart Package Room User's Guide.

• Searching for a Missing Package

  Resident Name Unit # Tracking # (recommended) Date package was delivered Gather as much information from the resident as possible. From the Portal, click to open the Main menu, then click Packages. Clear any existing filters, such as Assigned - True, ...

• Manually Adding a Recipient

  If you need to manually add a Recipient to your database (to use the Smart Package Room): From the Portal, click the Menu button on the left and choose Recipients. From the Recipients page, click the Add Recipients (+) button. From the Create ...

• Updating an Existing Recipient

  In the Portal, the Recipients Detail page displays information about a current Recipient. From the Portal, click the Menu button on the left and choose Recipients. Enter the Recipient’s Name and click the Apply Filter (Search) button to locate the ...