If a Package was Moved or Not Assigned to a Recipient

If a Package was Moved or Not Assigned to a Recipient

If a package was moved or a package was placed in the room on a shelf, and not assigned to a recipient, you can clear the issue and place the package again. The steps below will help you clear these Unassigned Delivery issues.
  1. At the kiosk, enter your assigned PIN or scan your Key Card. The Main Menu screen opens.
  2. Touch Troubleshoot. The Troubleshoot screen opens showing any Unassigned Delivery issues.
  3. Touch Unassigned Delivery. The Unassigned Delivery dialog opens.
  4. Touch Start pickup. The list of Unassigned packages displays. A blinking blue appears on the Room Map, the laser will point to the package with the issue, and audio will instruct you what to do. The blue box in the image indicates the package with the issue, the red laser points to the location where the package is.
  5. Remove the package from the shelf where the laser is pointing to. Audio confirms the correct pick up. The system then moves to the next package by pointing to the next package with the issue. Audio instructs you to remove the package from the shelf.
  6. If there is no package on the shelf, touch Confirm Pickup. This removes the package from the system. The packages are removed from the shelf and the list; you have cleared all Unassigned Delivery issues.
  7. Next, you can rescan the packages and place them back on the shelf for pickup.

For detailed instructions with images and to download SPR Guides, see the Reference Documents in the Knowledge Base.


    • Related Articles

    • Recipient Package Pickup

      Click the link to view a short video on how a recipient picks up their package. https://marketscale-4.wistia.com/medias/zptt4enirv

    • Recipient Package Pickup Instructions

      Click below to download the Recipient Package Pickup Instructions.

    • Searching for a Recipient's Name

      If after you scan the package, the recipient does not appear, you can search for a recipient. At the kiosk, enter your assigned PIN or scan a Key Card/KeyFob. Enter the room. The Capture Package Label screen appears. Touch Assign Manually. The ...

    • Recipient Package Pickup Instructions - Spanish

      Click below to download the Recipient Package Pickup Instructions in Spanish.

    • Searching for a Missing Package

      Resident Name Unit # Tracking # (recommended) Date package was delivered Gather as much information from the resident as possible. From the Portal, click to open the Main menu, then click Packages. Clear any existing filters, such as Assigned - True, ...