Package Has Been in the Room for a Long Time

The Troubleshoot section of the kiosk can give you information about aged out packages, packages that have been sitting in your package room for over 3 days, 7+ days, and 15+ days.

Once you get the list of aged out packages, you can then obtain the email or phone number of the recipient and send a reminder that they have a package to pick up.

Cleaning out your room of overdue packages frees up space for incoming deliveries. You should periodically check your room for aged out packages.

1. To quickly check for packages that have been in your room for more than 3 days, 5 days, or 1 week+, the main screen of the Portal displays this information in the lower-right corner. 
   
2. Click on the number of packages. The Packages page opens and displays a list of packages that have been in the room for 7+ days.
   
3. In the Recipient column, you can obtain the name, email and phone number of the recipient to contact them to inform them that they have an overdue package to pick up.
   

To find aged out packages with an explicit date:

1. To give an exact date to search on, use the Check-In Date search. Click the calendar, click the date and click OK.
   
2.  Then, click the magnifying glass and select a criterion from the menu (for example, < less than). The page populates with the matching criteria, all packages checked-in prior to 7/5/2024. In the Recipient column, you can obtain the name, email and phone number of the recipient to contact them to inform them that they have an overdue package to pick up.

For detailed instructions with images and to download SPR Guides, see the User Guides in the Knowledge Base.

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