Delivering Non-Standard Packages (Flats, Oversized, Refrigerated)
- At the kiosk, enter your assigned Courier PIN or use a Key Card.
- You can touch the Eye icon to show/hide your PIN.
- Enter the room.
- Using the MobileKiosk, capture the
package label.
- Select the recipient.
- Depending
on the package type, touch Oversized or Envelope/Flat.
- Place
the package in the designated area:
- If
it’s an envelope or a small package, place the package in the correct bin, if alphabetized: by the
recipient’s last name, or if it’s by Unit #: place by the resident’s Unit #.
- If
the package is oversized, place the package in the designated area for
oversized packages.
- If
the package is a perishable, place in the refrigerated section.
- Touch Confirm Delivery.
- This informs the system that you have placed the package even though it
is not being placed and monitored on a shelf.
- Deliver additional packages.
- When finished, place the device in the cradle, then exit the room and close the door.

Download the SPR User's Guide for detailed instructions with images. See the Reference
Documents in the Knowledge Base.
Related Articles
Tips When Placing Packages
Here are some helpful guidelines when placing packages: Every package must be captured and assigned before placing in the room. Each package needs to be placed one at a time. Place all oversized packages in the designated oversized area. Place all ...
Courier Quick Reference - Delivering to a Smart Package Room
Click below to download the Courier Quick Reference.
Picking Up an Envelope or an Oversized Package
If a recipient’s package is oversized or an envelope, the package will be placed in a designated area. When the recipient arrives to pick up, they will be informed where to retrieve their package from. The Smart Package Room should have a designated ...
How to Find Aged Out Packages
The Troubleshoot section of the kiosk can give you information about aged out packages, packages that have been sitting in your package room for over 3 days, 7+ days, and 15+ days. See “Storage Time” in the Smart Package Room User’s Guide for more ...
Using Surveillance Data to Track Packages
You can view surveillance video in the Portal to help identify what happened to a package. To view surveillance to track a package: From the Portal’s home page, click Packages and locate the package you're looking for. Click the white X on any blue ...