Customizing a Courier or Staff PIN

If you want to assign a specific 6-digit number to a Courier’s or Staffs PIN, you can edit their existing PIN. The system will confirm that it is not a duplicate. You will need the Courier’s or Staffs 6-digit PIN that you are changing.

Note: This feature is only accessible for a Manager or Administrator in the Portal.

To customize a PIN:

1. From the Portal, click the Menu button on the left and choose Access Keys. The Access Keys page opens.
   
2. Click the Courier (or Staff) you want to customize the PIN for.
3. Click the Edit Access Key (pencil) button.
   
4. Click in the New Value field, and enter the new customized 6-digit PIN. Click Save.
   

The system confirms that the PIN is not a duplicate and generates a new customized 6-digit PIN and displays a checkmark and the PIN number in the Access Keys section of the Courier or Staff Detail page. If an “x” appears in place of a checkmark, this indicates that the PIN is inactive.

For detailed instructions with images and to download SPR Guides, see the Reference Documents in the Knowledge Base.

• Related Articles

• Managing Courier Accounts

  To access the Smart Package Room to deliver items, a Courier can be given a Key Card to scan. The best approach is to make a generic Courier account for each carrier (USPS, UPS, DHL, FedEx, etc.), assign a PIN, then use the PIN to assign a Key Card. ...

• Deactivating a PIN for a Courier

  If you need to remove or deactivate a Courier’s PIN, follow this procedure. From the Portal, click the Menu button on the left and choose User Admin, then Couriers. From the Courier page, click the View (arrow) button for the Courier you want to ...

• Creating a PIN for a Courier

  In order for a Courier to access the Smart Package Room to deliver items, they will need a PIN to use at the kiosk. From the Portal, click the Menu button on the left and choose User Admin, then Couriers. From the Courier page, click the View (arrow) ...

• Creating a PIN or QR Code for Staff

  If Staff is having trouble creating a PIN for themselves, the Property Manager can create one using the following procedure. To create a Staff PIN: From the Portal, click the Menu button on the left and choose User Admin > Staff. From the Staff page, ...

• Deactivating a PIN or QR Code for Staff

  If you need to deactivate a Staff’s PIN or QR Code, but not deactivate their account, follow these procedures. From the Portal, click the Menu button on the left and choose User Admin, then Staff. From the Staff page, click the View (arrow) icon you ...