Changing a Primary Contact for a Recipient

Changing a Primary Contact for a Recipient

Changing a primary contact for a recipient grants another recipient in the building the ability to pick up packages on the recipient’s behalf. Also referred to as the “Preferred Contact”.

To change a primary contact for a recipient:

  1. In the Portal, click Recipients.
  2. Locate and click the recipient you want to add the Primary Contact for. 
  3. In the “Primary Contact” field, click the Add Preferred Contact (+) button.
  4. From the Recipient’s Primary Contact dialog, click the dropdowns and select an existing recipient from the dropdown lists: Unit, Number and Primary Contact Recipient.
  5. Click Save.

For detailed instructions with images and to download SPR Guides, see the Reference Documents in the Knowledge Base.


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