Assisting a Recipient with a Pickup

Assisting a Recipient with a Pickup

If Staff needs to pick up an item for a recipient because they don’t have their Notification PIN, they are out of town, or they can’t get to the Smart Package Room to pick up their item, you can:
  1. At the Kiosk, enter your PIN or scan your Key Card.
  2. Touch Pickup from the Main Menu screen.  The Select Recipient screen opens.
  3. Choose from the list or use the keyboard, enter the name, address, or unit number of the recipient. The system auto-populates with the filtered criteria.
  4. Touch the recipient’s name when you locate it. If the item is in the Room, the Kiosk should display the Room and location of their item. If your property has multiple Smart Package Rooms, and the items are located in other Rooms, the screen will display this information next to the recipient’s name.
  5. Pick up their item. If there is no item, the Kiosk will say that there are no items for this recipient.


For detailed instructions with images and to download SPR Guides, see the Reference Documents in the Knowledge Base.




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