Assisting a Recipient with a Pickup

Assisting a Recipient with a Pickup

If Staff needs to pick up an item for a recipient because they don’t have their Notification PIN, they are out of town, or they can’t get to the Smart Package Room to pick up their item, you can:
  1. At the Kiosk, enter your PIN or scan your Key Card.
  2. Touch Pickup from the Main Menu screen.  
    The Select Recipient screen opens.
  3. Choose from the list or use the keyboard, enter the name, address, or unit number of the recipient. 
    The system auto-populates with the filtered criteria.
  4. Touch the recipient’s name when you locate it. 
    If the item is in the Room, the Kiosk should display the Room and location of their item. If your property has multiple Smart Package Rooms, and the items are located in other Rooms, the screen will display this information next to the recipient’s name.
  5. Enter the room, and pick up their item. If there is no item, the Kiosk will say that there are no items for this recipient.
    1.  If the item is located on a shelf, pick up the item and move away from the shelf to allow the system to register the pickup. 
    2. If the item is located in the Flat or Oversized area, pick up the item then touch Confirm on the screen to confirm the pickup.
  6. Exit the room with the item(s) and close the door.


Info
For detailed instructions with images and to download SPR Guides, see the Reference Documents in the Knowledge Base.




    • Related Articles

    • Recipient Package Pickup Instructions

      Click below to download the Recipient Package Pickup Instructions.

    • Recipient Package Pickup Instructions - Spanish

      Click below to download the Recipient Package Pickup Instructions in Spanish.

    • Recipient Package Pickup

      Click the link to view a short video on how a recipient picks up their package. https://marketscale-4.wistia.com/medias/zptt4enirv

    • Picking up a Package (Recipient)

      At the kiosk, recipient should scan their QR Code or enter the 6-digit PIN they received from the Email/Text notification. The screen will display how many packages they have awaiting pickup. The system displays a map of the room and indicates where ...

    • How to Verify Notifications for a Recipient

      If Staff needs to verify a notification for a recipient to see if the PIN or QR Code has been used or there is an error with the code, you can verify the notification. To verify a notification for a recipient: From the Portal’s home page, click ...