Is a Package Perishable or Needs a Signature

The Portal allows you to assign package notes to a delivered package. Notes can inform a recipient that their package has some special requirement. You can add package notes, but activate when necessary. These notes are all customizable and can include:

1. Perishable – Recipient should pick up as soon as possible
   
2. Signature Required – If you need a package to require a signature upon pick up
   
3. ESD – A package might include an electronic device
   
4. Front Desk – A package could be expensive and safer to place and pick up at the front desk
   

To add package notes to your system:

1. From the Portal, click the Main menu on the left, then click Properties.
   
2. Click to select your property. The Properties page opens.
   
3. Scroll to the Package Notes section.
   
4. Click the View Package Notes (pencil) button. The default package notes (if any) display. You can edit any of the default notes and you can add your own package notes.
   
5. Click Add a Note (+) button. The package Notes dialog opens.
   
6. Fill in the fields, click Save. See the table below for a description and example of each field.
   
7. ​​​​​​​​​​You can also click Edit in each note to edit/change the note. Click Delete to remove the note. Click Revert to Default to set the notes to the defaults set up at the time of installation.​

For detailed instructions with images and to download SPR Guides, see the User Guides in the Knowledge Base.

• Related Articles

• Perishable or Signature Required Package

  If the package is a perishable or requires a signature, you can indicate this in a note. When a recipient is sent a notification email, they will be informed that a package note: Perishable, Signature Required, or a custom note is associated with ...

• Smart Package Room User's Guide

  Click below to download the Smart Package Room User's Guide.

• Smart Package Room Lite User's Guide

  Click below to download the Smart Package Room Lite User's Guide.

• Package Photo Always Required

  Note: This feature is only available with a MobileKiosk™ and turned on by the request of the site. If a package does not have a label, does not have a valid tracking number, or a valid tracking number can’t be captured (label is damaged, etc.) and if ...

• Picking Up A Package

  Click below to download the Picking Up a Package Instructions.