Related Articles
Managing Courier Accounts
To access the Smart Package Room to deliver items, a Courier can be given a Key Card to scan. The best approach is to make a generic Courier account for each carrier (USPS, UPS, DHL, FedEx, etc.), assign a PIN, then use the PIN to assign a Key Card. ...
Deactivating a Courier Account
From the Portal, click the Menu button on the left and choose User Admin, then Courier. From the Courier page, click the Arrow icon to select the Courier you want to deactivate. From the Courier Detail page, click the Deactivate (x) button. The ...
Adding Package Notes
The Portal allows you to assign package notes to a delivered package. Notes can inform a recipient that their package has some special requirement. You can add package notes, but activate when necessary. These notes are all customizable and can ...
Signing into the Kiosk - Courier
Staff hands a Key Card or PIN (a six-digit number) to a Courier upon arrival. The Courier will scan the Key Card or enter the six-digit pin at the kiosk. After the Courier has delivered the packages, they should return the Key Card back to Staff. ...
Adding a Primary Contact for a Recipient
Adding a primary contact for a recipient grants another recipient in the building the ability to pick up packages on the recipient’s behalf. Also referred to as the “Preferred Contact”. To add a primary contact for a recipient: In the Portal, click ...